What do I write back to this review?
Select the situation. The tool gives three replies. Copy one, change the name, and post it.
How to use this
Answer each review in 48 hours. Keep the reply to two or three sentences. Thank the person for a good review. For a bad review, apologize for the experience, give one sentence of context, and move the conversation to your office.
Dental offices must not confirm a person as a patient, and must not mention treatment. Law firms must not confirm a client or discuss a case. Use the neutral replies for these trades.
All 45 replies are on our review reply templates page.
Common questions
Must I reply to every review?
Yes. Replies take 20 seconds, and customers read them. Google also asks businesses to reply.
Can I ask the customer to remove a bad review?
No. Correct the problem, then let the customer decide. Some customers change the review without a request.
What do I do about a false review?
Say that you have no record of the job, and ask the person to contact your office. Then report the review to Google.
Find out where you show up on Google Maps.
You can start in two ways. Both are free. We do not make a sales call.
You can also write your own email. Send your business name and your city to team@localseomarketing.agency.